MG ImagineHelp center
Start here for your first generation, billing, saving your work and technical support.
Getting started
Create an account and open your workspace
Register and verify your email, or sign in to an existing account. Your account, wallet and media belong to your registered region.
Choose a model and its settings
Select an image or video model, then choose its available aspect ratio, duration and resolution. Reference limits and prompt length are shown for the selected model.
Review the price and submit
Upload your references and check the prompt and reference order. Review the estimated charge, then hold the Generate button until its progress completes. API users can create a key and read the integration guide in the workspace API section.
Follow the task and save your work
Task cards show queuing, generation and transfer. Download when the file is ready. Use History to find older tasks and keep your own backups of important results and editing projects.
FAQ
Why has my available balance decreased?
An active generation reserves its estimated charge. Check the reserved balance, task status and ledger to distinguish a reservation from a settled charge.
Should I resubmit after a timeout or an uncertain status?
Keep the task ID and check the original task first. A connection timeout does not confirm that the upstream rejected it. Immediate resubmission may create a duplicate. Contact support if the status stays unchanged.
Generation finished. Why is the download still unavailable?
The result must be transferred from the provider before it is ready on this site. Wait for the file-ready status. If transfer fails, use the task card transfer retry or contact support with the task ID.
Are canvas and editing projects saved to the cloud?
The current canvas syncs to your account; check its save status and version menu. Editing projects primarily stay on your device. Server backups require explicitly exporting and uploading a project bundle; they do not provide automatic device-to-device synchronization.
What are the voucher redemption rules?
Codes are case-sensitive, can be redeemed once and belong to a specific region. Contact the seller about an external purchase. For site redemption errors, keep the order and error message. Do not share your full code publicly.
Why do models offer different ratios, durations and reference limits?
Each model and upstream API supports different settings. Use the available options shown for the selected model; a prompt cannot replace an unsupported parameter.
Can I use a wallet balance or API key across regions?
Regional accounts, wallets, vouchers, tasks and API keys are independent. Use the API key and instructions from the workspace where your account belongs.
Billing & balance
Your workspace shows available, reserved and total balance. Accepted tasks reserve funds and successful tasks settle the charge. Confirmed failures release the reservation or return a previously charged amount according to the task ledger. Models may charge per generation, by duration tier or per second. References may affect the price; review the quote before submitting.
Read the service and transaction terms →Technical support
Include the task ID, model, error time, device or browser, and a screenshot of the error. Include the order number for a purchase issue. Never share your password, API key or complete voucher code.
WeChat community
Our existing MG Imagine community is on WeChat. You can share creative work and contact a group administrator about generation, redemption or account issues.
Scan with WeChat. If the code is no longer valid, check the latest community entry in your workspace Top up page.
Open workspace top-up and support →
DiscordComing soon